Help line services unavailable – Thursday 18 June

Our help line will be unavailable on Thursday 18 June, for team training and development.

During this time, our phone and email support services will be unavailable, including the processing of payment card uplifts. While our support lines are unavailable, you can find the information you need on our website.

If you have an urgent query, please email us and include the word 'Urgent' in the subject line. We will monitor for urgent matters where possible, although there may be a delayed response.

We apologise for any inconvenience this may cause.

Normal service will resume on Friday 19 June, operating as usual between 09:00 and 16:30.