Updates to guidance for claims for journeys on the TFL network

Following the recent cybersecurity incident at Transport for London (TfL), Oyster and contactless customers were unable to attach journey evidence to TfL Payment Card lines or reimbursement claims.

To mitigate this issue, we issued temporary guidance so you could continue to reconcile your payment card and submit reimbursement claims.

Transport for London (TfL) has now reinstated its full service, and customers are now able to view full journey histories online, as normal. More information can be found on their website.

As a result, our normal evidence requirements for journeys using the TFL network now apply.

If you have already submitted a claim or payment card line using the previous guidance, we will take that into account when reviewing your claim—there is no need to resubmit it.