When creating claims there are three levels of “errors” you may come across:
Inline errors
These happen when you forget to fill out a mandatory field (those with a red asterisk) and an error message will appear as soon as you click out of a field or when you attempt to submit the claim.
Soft stop errors
These errors happen after you have submitted a claim. IPSA Online will check your form after it has been submitted and send an alert that something is not quite right (you may have forgotten to add a receipt) but you can still force though the claim (you may have already sent an invoice for the year). Examples of soft stops:
selected budget exceeded
lease for selected address has expired
hotel and subsistence limit exceeded
no receipt attached
expense older than 90 days
Hard stop errors
Like soft stops, these happen after you have submitted a claim. However, these errors have to be corrected before you can resubmit the claim (for example, a hotel stay is above the allowed limit per night). Examples of hard stops:
not valid – train fare limit exceeded
budget type – person-type correction
budget type – address-type correction
person – travel reason correction